1. LAST CHECK BEFORE YOU ORDER
Two mounting bracket spacers are provided with each Mac Ride seat. The spacers are for threadless steerer tubes that are 1 1/8" only. Each spacer replaces an existing 10mm spacer(s). Check your bike before your order, especially if you have a short stem! And especially if you need a quill stem adapter. It's important to know the difference between a 7/8" and a 1" adapter requirement.
*We have recently seen that the Stumpjumer 2019 bike has a larger seatpost, and heard that other 2019 bikes might follow suit. If you have a bike with a new larger seat post (at a max diameter of 34.9mm), please read the fix at point 4, here, to make sure you are happy before proceeding with your order.
** We do not have an adapter for 1.5" steerer tubes. Mac Ride is not compatible with Cannondale's Leftys, the Knock Block system, or non round spacers (in the case of some Scott Spark and Scott Genius bikes)
2. SHIPPING- UK
Mac Rides are ships from England at least twice a week. From the time of shipping, the seats take 3-7 business days to arrive. Please look out for an email in your inbox/spam from DPD. There are many DPD sites. The one to use for tracking is here. The other DPD sites will not work with your tracker.
3. DELIVERY TIME FRAMES
Unless you have paid extra for an Express/Guaranteed service, all delivery time frames are estimated. We cannot guarantee delivery due to unforeseen circumstances, including national holidays, customs delays at country borders. It is usually much quicker, but please allow up to 10 business days from the time you receive your shipping notification for your Mac Ride to arrive. Additional time may be necessary for rural addresses.
4. FREIGHT & HANDLING CHARGES:
Shipping costs usually £12 per seat. Certain countries are priced individually based on very expensive shipping costs and taxes, depending on whether we cover these in advance. We do not earn any money on shipping!
For each additional Mac Ride on the same order to the same address, there is a drop in the shipping fee. Why not team up with a friend to order two seats to the same address?
There are some addresses that our carriers deem to be "out of zone". We aren't always able to detect this at the point of order and sometimes need to come back to the customer to request new shipping charges be met.*
5. PAYMENT METHODS
We accept Visa and MasterCard. If necessary, we can arrange payment via PayPal (send an email to firstname.lastname@example.org). Your account will be charged at the time your order is placed. You cannot pay for an order using two separate payment methods.
6. OUT OF STOCK
If Mac Ride is out of stock, you are still charged at the point of purchase. We will ship Mac Ride to you as soon as it becomes available.